Terms of Service
Terms of Service (SOOA)
By using the SOOA website, you agree to the following terms and conditions.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. All product descriptions and prices are subject to change without notice.
2. Products & Orders
We strive to present accurate product information, but some images and descriptions are sourced from third-party suppliers and may contain errors or differences from the actual item. We do not claim copyright ownership over product images or descriptions unless otherwise stated, and such content is used for reference purposes only.
3. Payments & Taxes
SOOA is currently not registered for GST (Goods and Services Tax) in Canada. Therefore, no tax will be charged at checkout. All listed prices are tax-exclusive and no additional tax will be applied to your order.
4. Shipping Policy
We currently ship to select countries in North America, South America, Asia, Oceania, and Europe. Estimated delivery times by country are as follows:
South America
• Brazil: 15–25 business days
• Chile: 15–25 business days
North America
• Canada: 7–14 business days
• Mexico: 8–15 business days
• United States: 7–14 business days
Asia
• Hong Kong: 4–6 business days
• India: 10–15 business days
• Indonesia: 14–20 business days
• Japan: 5–10 business days
• Malaysia: 10–15 business days
• Philippines: 5–12 business days
• Singapore: 10–15 business days
• South Korea: 10–15 business days
• Thailand: 10–15 business days
• Turkey: 12–50 business days
• United Arab Emirates: 8–15 business days
Oceania
• Australia: 7–14 business days
• New Zealand: 7–11 business days
Europe
• Belgium: 6–10 business days
• Finland: 8–15 business days
• France: 6–11 business days
• Germany: 6–11 business days
• Ireland: 6–11 business days
• Italy: 7–12 business days
• Netherlands: 6–11 business days
• Portugal: 10–15 business days
• Russia: 12–50 business days
• Spain: 6–10 business days
• Sweden: 7–11 business days
• United Kingdom: 5–11 business days
5. Return & Exchange Policy
We accept returns and exchanges under certain conditions. To be eligible, items must be unused, in original packaging, and requested within a specific timeframe after delivery. For full details regarding eligibility, instructions, and timelines, please review our dedicated Return & Exchange Policy.
6. Order Cancellations
Once an order is placed, it may begin processing immediately. If you wish to cancel your order, please contact us as soon as possible. We cannot guarantee cancellation after the order has been confirmed or shipped.
7. Lost or Delayed Packages
SOOA is not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances. If your order is significantly delayed or lost, we will assist you in filing a claim with the shipping provider where applicable.
8. Customs & Import Duties
International orders may be subject to customs fees, import taxes, or duties imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees.
9. Intellectual Property
The SOOA logo and brand identity are the intellectual property of SOOA and are protected under applicable copyright laws. Other content such as product images or descriptions may be sourced externally and belong to their respective copyright holders.
10. Contact
If you have any questions regarding these terms, please contact us at hello@wearsooa.com.